{"id":34936,"date":"2021-10-29T09:09:29","date_gmt":"2021-10-29T06:09:29","guid":{"rendered":"https:\/\/toroloi.gr\/faqs\/"},"modified":"2021-11-03T16:18:31","modified_gmt":"2021-11-03T14:18:31","slug":"faqs","status":"publish","type":"page","link":"https:\/\/toroloi.gr\/en\/faqs\/","title":{"rendered":"FaQs"},"content":{"rendered":"

[vc_row css=”.vc_custom_1451149853822{margin-top: 30px !important;margin-bottom: 30px !important;}”][vc_column width=”7\/12″ css=”.vc_custom_1434813322976{padding-right: 50px !important;}”][vc_tta_tabs color=”white” active_section=”1″ no_fill_content_area=”true”][vc_tta_section title=”Missions” tab_id=”shipping-faq”][vc_toggle title=”How long does it take to deliver my order?” style=”arrow” color=”grey” el_id=”1484155474989-c0e992b2-78cc”]For every order shipped within Greece<\/span>, 1-2 working days are required. In inaccessible areas<\/span> the delivery time may be longer by 1-2 working days.[\/vc_toggle][vc_toggle title=”Do you ship products abroad?” style=”arrow” color=”grey” el_id=”1484155475047-b52af13d-7bb0″]We currently ship only within Europe.[\/vc_toggle][\/vc_tta_section][vc_tta_section title=”Returns” tab_id=”returns-faq”][vc_toggle title=”Can I return a product?” style=”arrow” color=”grey”]Keep in mind that when returning a product, it is very important to state the order number as well as your name and address. Without these details, we will not be able to process the refund. In addition, a detailed description of the problem is required – if you have a claim. Remember to provide us with a receipt for shipping charges if we need to refund them.<\/p>\n

The return address is as follows:<\/p>\n

Syntechnion 6, Kozani, PC 50131, Greece<\/p>\n

Depending on the postal service you use, the product will arrive at a different time. Once we receive the returned products, we will inspect them and process the return within 48 hours.[\/vc_toggle][vc_toggle title=”In how many days can I return the product?” style=”arrow” color=”grey”]If you are not completely satisfied with your product, simply return the unused product to its original packaging within 14 days of receipt for a refund.<\/p>\n

When we receive the product, we will refund the value of the purchased product, including the initial shipping costs within 14 days. All products must be returned to their original packaging with all documented documents and the packaging must not have been broken or damaged in any other way – not even the product. Otherwise, no refund will be possible.[\/vc_toggle][vc_toggle title=”Am I charged for shipping costs?” style=”arrow” color=”grey”]You have to pay the shipping costs to return the goods and you also have to arrange this yourself. The goods are your responsibility until they reach our store. Make sure you pack the product securely to avoid damage.[\/vc_toggle][\/vc_tta_section][vc_tta_section title=”Payments” tab_id=”payment-faq”][vc_toggle title=”Can I pay by cash on delivery abroad?” style=”arrow” color=”grey” el_id=”1434812718348-9e8e0d41-a38d”]COD is valid only in Greece.[\/vc_toggle][\/vc_tta_section][vc_tta_section title=”Availability” tab_id=”availability-faq”][vc_toggle title=”Can we order a specific watch?”]You can contact us, having the product code and we will answer you immediately for availability and cost.[\/vc_toggle][vc_toggle title=”Are all products available on eshop?”]All the products you will find in the online store are available. If there are products that are out of stock, we will most likely return them to a future product collection.[\/vc_toggle][\/vc_tta_section][\/vc_tta_tabs][\/vc_column][vc_column width=”5\/12″ css=”.vc_custom_1450202410260{margin-top: 30px !important;border-top-width: 5px !important;border-right-width: 5px !important;border-bottom-width: 5px !important;border-left-width: 5px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 10px !important;padding-left: 20px !important;border-left-color: #f4f4f4 !important;border-left-style: solid !important;border-right-color: #f4f4f4 !important;border-right-style: solid !important;border-top-color: #f4f4f4 !important;border-top-style: solid !important;border-bottom-color: #f4f4f4 !important;border-bottom-style: solid !important;}”]\n

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